Señor respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, purchase from us, or contact us.

1. What information we collect

We may collect:

• Contact details such as your name, email address, phone number and delivery address
• Order information such as products purchased, payment method, order history and preferences
• Account information if you create an account, such as login details and saved addresses
• Communication history including emails or messages that you send to us
• Website usage data such as pages visited, device type and browser, collected through cookies and similar technologies.

We do not intentionally collect sensitive information unless you choose to share it with us, for example when you tell us about an allergy in a message.

2. How we collect information

We collect information:

• when you place an order or create an account
•  when you sign up to our newsletter or marketing
• when you contact us for support or enquiries
• automatically when you browse our website, through cookies and analytics tools.

You can adjust your browser settings to limit cookies. Some website features may not work properly without them.

3. How we use your information

We use your personal information to:

• process and deliver your orders
• communicate with you about your order, delivery or customer support
• manage your account and purchase history
• improve our website, products and customer experience
• send you marketing emails or SMS, if you have chosen to receive them
• comply with legal obligations.

You can opt out of marketing messages at any time by using the unsubscribe link or contacting us.

4. Who we share information with

We share personal information only when it is necessary to run our business, including with:

• ecommerce and website hosting providers
• payment processors
• shipping and delivery partners
• email and marketing platforms
• professional advisers such as accountants or legal advisers, if needed.

These partners are required to handle your information securely and only for the purpose of providing their services to us.

We do not sell or rent your personal information to third parties.

5. Storage and security

We store personal information in secure systems, often using reputable third-party providers. We take reasonable steps to protect it from loss, misuse and unauthorised access.

No system can be guaranteed as completely secure, but we aim to follow industry good practice for security and access control.

6. International transfers

Some of our service providers may store or process data outside Australia. Where this happens, we take reasonable steps to ensure that your information is protected and handled in line with this policy.

7. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or incomplete.

To do this, please contact us using the details on our Contact page. We may need to verify your identity before updating or releasing any information.

8. Data retention

We keep your personal information for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer required, we will take reasonable steps to delete or de-identify it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Your continued use of the website means you accept the updated policy.

10. Contact us

If you have any questions or concerns about privacy, or if you would like to make a complaint, please contact us using the details on the Contact page. We will do our best to respond promptly and resolve any issues.