This page explains how we handle shipping for online orders placed through our website.

Order processing

• Orders are usually processed on business days.
• We aim to pack and dispatch orders as quickly as possible.
• During busy periods or promotions there may be minor delays.

Delivery methods

We use trusted delivery partners within Australia. The shipping method for your order will depend on your location and the items you purchase.

Delivery time frames

Delivery time frames can vary by:

• state or territory
• regional or remote areas
• public holidays and peak periods
• delays with the courier network that are outside our control.

Any delivery estimates shown at checkout are guides only and are not guaranteed.

Shipping fees

Shipping costs are shown at checkout before you confirm your order. Fees may vary based on:

• order value
• delivery address
• promotions or free shipping offers that may apply from time to time.

Delivery address

Please check that your delivery address and contact details are correct at checkout. We are not responsible for delayed or missing deliveries due to incorrect or incomplete addresses.

Missed or delayed deliveries

If a parcel is returned to us because it was not collected or could not be delivered, we will contact you to arrange redelivery. Additional shipping charges may apply.

If your order is significantly delayed, damaged in transit or appears lost, please contact us with your order number so that we can investigate with the courier.